Frequently Asked Questions
We're here to make your online purchasing experience as smooth and enjoyable as possible with Tower Housewares. We understand that there will always be questions. So whether you have questions about our products, orders, or anything else, we've compiled answers to some of the most common queries to help you find what you need quickly.
If you can't find the information you're looking for, our dedicated Customer Services team is always here to help. We hope this page provides the answers you're looking for!
DELIVERY
How long will it take to get my order ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
Can I change my delivery time ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
I Missed my Delivery, What Happens Next ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
How do I cancel my order ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
How do I change my delivery address ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
Which carriers do you use ?
Delivery times vary depending on your location and the items ordered. Standard delivery usually takes 3-5 business days. You can check the estimated delivery date at checkout before placing your order.
RETURNS & REFUNDS
What is your return policy ?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in sellable condition. Please contact our customer service team to initiate a return.
Have you received my return ?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in sellable condition. Please contact our customer service team to initiate a return.
How do I receive my refund ?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in sellable condition. Please contact our customer service team to initiate a return.
Faulty items ?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in sellable condition. Please contact our customer service team to initiate a return.
Wrong item received ?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in sellable condition. Please contact our customer service team to initiate a return.
PRODUCT QUESTIONS
When will an item be back in stock ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Why does the colour not match up ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Where can I register my warranty ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Are there any exclusions from my warranty ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
What is the warranty period of my product ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Can my item be repaired ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Do you sell spare parts ?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Can't find what you're looking for?
Stock availability varies by product. We try to restock popular items regularly. You can sign up for notifications on product pages to be alerted when a specific item is back in stock.
Can't find what you're looking for?
Contact Us